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Cloud Based Contact Center Market – Major Technology Giants in Buzz Again | Zendesk, Liveops, Nextiva

Latest released the research study on Global Cloud Based Contact Center Market, offers a detailed overview of the factors influencing the global business scope. Cloud Based Contact Center Market research report shows the latest market insights, current situation analysis with upcoming trends and breakdown of the products and services. The report provides key statistics on the market status, size, share, growth factors of the Cloud Based Contact Center The study covers emerging player’s data, including: competitive landscape, sales, revenue and global market share of top manufacturers are Genesys (United States), 8×8, Inc. (United States), Ameyo (India), Microsoft Corporation (United States), NTT Communications (Japan), Cisco Systems, Inc. (United States), Oracle Corporation (United States), Mitel Networks Corporation (Canada), Nextiva (United States), Aircall.io, Inc. (France), Zoho Corporation (India), Nuance Communications (United States), Liveops, Inc. (United States), Google (United States) and Zendesk (United States)

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Cloud Based Contact Center Market Definition:

In businesses or organizations, the cloud contact center is widely used to handle inbound and outbound customer communications. Cloud contact center is hosted on the internet server and allows to make interaction through voice, emails, social media, etc. High growth of cloud-based contact center is attributed to the growing preference of consumers towards online shopping worldwide and the increasing use of calling for customer support. Compared to the traditional contact center, it offers various benefits and comes with advanced features like AI for call and chat monitoring and sentiment analysis. Increased focus to provide quality products or services and improve customer experience is the major growth driver for the market. However, the increasing number of data centers across the globe will create huge demand for cloud-based contact center solutions.

Market Leaders and their expansionary development strategies

In 2018, Cisco acquired BroadSoft, a global leader in the Unified Communications-as-a-Service and Contact Center-as-a-Service (CCaaS) space. The acquisition will help Cisco to promote better customer engagement and deliver the next generation of collaboration experiences to all workers across every room, desk, pocket, and application.

In July 2021, Zoom announced its intention to buy Five9, Inc., a leading provider of cloud-based call and contact center solutions. With this acquisition, Zoom will enter into already teeming CCaaS space with the aim of to expand itself into a vast enterprise IT market.


Keep yourself up-to-date with latest market trends and changing dynamics due to COVID Impact and Economic Slowdown globally. Maintain a competitive edge by sizing up with available business opportunity in Global Cloud Based Contact Center Market various segments and emerging territory.

Market Trend

  • Integration of AI in the Cloud Contact Center Solutions to Monitor and Analyze Calls & Chats

Market Drivers

  • Growing Need for Cloud-based Contact Solutions to Easily Scale Contact Centers and Improve Customer Experience
  • High Adoption of Advanced Calling Methods for the Purpose of Marketing and CRM Across Various Industries


  • Increasing Number of Call Centers across the Globe Due to High Adoption of CX Outsourcing Service
  • Rapidly Growing E-Commerce and Consumer Electronic Goods Sector Worldwide

The Global Cloud Based Contact Center Market segments and Market Data Break Down are illuminated below:

by Application (Multi-level IVR, Call Routing and Queuing, Call & Chat Quality Monitoring, Sales & Marketing, Customer Relationship Management (CRM), Others), Enterprise Size (Small & Medium Enterprises, Large Enterprises), Platform (Mobile & Tablets, Desktop), End-user (Call Centers, IT & Telecom, Consumer Electronic Goods, BFSI, Healthcare, Retail & E-commerce, Others), Operating System (Windows, Mac OS, Android, IOS, Others)

Region Included are: North America, Europe, Asia Pacific, Oceania, South America, Middle East & Africa

Country Level Break-Up: United States, Canada, Mexico, Brazil, Argentina, Colombia, Chile, South Africa, Nigeria, Tunisia, Morocco, Germany, United Kingdom (UK), the Netherlands, Spain, Italy, Belgium, Austria, Turkey, Russia, France, Poland, Israel, United Arab Emirates, Qatar, Saudi Arabia, China, Japan, Taiwan, South Korea, Singapore, India, Australia and New Zealand etc.

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Strategic Points Covered in Table of Content of Global Cloud Based Contact Center Market:

Chapter 1: Introduction, market driving force product Objective of Study and Research Scope the Cloud Based Contact Center market

Chapter 2: Exclusive Summary – the basic information of the Cloud Based Contact Center Market.

Chapter 3: Displaying the Market Dynamics- Drivers, Trends and Challenges of the Cloud Based Contact Center

Chapter 4: Presenting the Cloud Based Contact Center Market Factor Analysis Porters Five Forces, Supply/Value Chain, PESTEL analysis, Market Entropy, Patent/Trademark Analysis.

Chapter 5: Displaying market size by Type, End User and Region 2015-2020

Chapter 6: Evaluating the leading manufacturers of the Cloud Based Contact Center market which consists of its Competitive Landscape, Peer Group Analysis, BCG Matrix & Company Profile

Chapter 7: To evaluate the market by segments, by countries and by manufacturers with revenue share and sales by key countries (2021-2026).

Chapter 8 & 9: Displaying the Appendix, Methodology and Data Source

Finally, Cloud Based Contact Center Market is a valuable source of guidance for individuals and companies in decision framework.

Data Sources & Methodology

The primary sources involves the industry experts from the Global Cloud Based Contact Center Market including the management organizations, processing organizations, analytics service providers of the industry’s value chain. All primary sources were interviewed to gather and authenticate qualitative & quantitative information and determine the future prospects.

In the extensive primary research process undertaken for this study, the primary sources – Postal Surveys, telephone, Online & Face-to-Face Survey were considered to obtain and verify both qualitative and quantitative aspects of this research study. When it comes to secondary sources Company’s Annual reports, press Releases, Websites, Investor Presentation, Conference Call transcripts, Webinar, Journals, Regulators, National Customs and Industry Associations were given primary weight-age.

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What benefits does AMA research study is going to provide?

  • Latest industry influencing trends and development scenario
  • Open up New Markets
  • To Seize powerful market opportunities
  • Key decision in planning and to further expand market share
  • Identify Key Business Segments, Market proposition & Gap Analysis
  • Assisting in allocating marketing investments

Definitively, this report will give you an unmistakable perspective on every single reality of the market without a need to allude to some other research report or an information source. Our report will give all of you the realities about the past, present, and eventual fate of the concerned Market.

Thanks for reading this article; you can also get individual chapter wise section or region wise report version like North America, Europe or Southeast Asia.

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Contact Information:

Contact Us: Craig Francis (PR & Marketing Manager) AMA Research & Media LLP Unit No. 429, Parsonage Road Edison, NJ New Jersey USA – 08837 Phone: +1 (206) 317 1218 [email protected]

PR-Wirein, Reportedtimes, Research Newswire, English

Contact Information:

Contact Us:
Craig Francis (PR & Marketing Manager)
AMA Research & Media LLP
Unit No. 429, Parsonage Road Edison, NJ
New Jersey USA – 08837
Phone: +1 (206) 317 1218
[email protected]

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