Press Release

Carolina Digital Phone Expands Workforce to Serve the Company’s Growing Roster of Customers

Apr 20, 2020 4:00 PM ET

iCrowd Newswire – Apr 20, 2020

The increase in remote workers is driving demand for Carolina Digital Phone’s reliable, scaleable, easy-to-use and affordable cloud-based telephone system.

Carolina Digital Phone, a leading hosted VoIP and telecommunications firm that serves businesses, government agencies, non-profit organizations, and academic institutions, has expanded its workforce in order to better serve the company’s growing roster of customers in North Carolina, throughout the southeast and nationwide. 

Commented Nicky Smith, the Founder and CEO of Carolina Digital Phone: “As more companies relocate their employees to work from home, there is a growing need for our reliable, scaleable, easy-to-use and affordable cloud-based telephone system. Even in these uncertain times when so many people are being temporarily laid off or terminated, we are proud to be expanding and hiring great people to serve and support our customers.”

Joining the Carolina Digital Team are Accounting Manager Meredith Richards, VoIP Technical Support Engineer Eric Lyon, and Client Support, Acquisition & Retention Marketing Manager Neil Matson.

Acclaimed for her administrative and organizational skills, Meredith Richards is a graduate of UNC Greensboro, and has extensive experience in bookkeeping, accounting analysis and account management. As a key part of Carolina Digital Phone’s Account Payables team, Meredith will be responsible for calculating and posting business transactions, processing invoices, verifying financial data, communicating with vendors, suppliers and other stakeholders, and other related duties. 

Commented Meredith: “I am a team player who pays attention to details. I am delighted to be part of Carolina Digital Phone’s growth and success.” 

Meredith can be reached at (336) 560-4480 or mered[email protected]

Born and raised in Thomasville, North Carolina, and known throughout the community as a dedicated family man and active volunteer with his church, Eric Lyon has more than 12 years of experience in the telecommunications field, and holds multiple network certifications. He has also served as Chief Engineer in the design and installation of numerous VoIP projects. As VoIP Technical Support Engineer, Eric will help Carolina Digital Phone’s customers resolve challenges and exploit opportunities so they can get the most performance, functionality and value from their cloud-based telephone system and related peripherals.  

Commented Eric: “While I understand VoIP technology inside and out, what really inspires me is the opportunity to help our customers solve their problems and achieve their goals. Coming through for our customers and exceeding their expectations is what Carolina Digital Phone’s legendary commitment to service is all about.”

Eric can be reached at (336) 560-4407 or [email protected] 

A long-time resident of the Piedmont Triad, Neil Matson graduated from UNC Greensboro with a degree in Broadcast/Communications, and spent over 25 years in commercial radio including 16 years as Promotions/Marketing Director for Dick Broadcasting Company. During his time at Apple Retail, Neil honed his customer service skills along with gaining experience in technical support and training. As Client Support, Acquisition & Retention Marketing Manager, Neil will be responsible for growing Carolina Digital Phone’s presence on social media, as well as providing complete solutions for customers. 

Commented Neil: “I fell in love with the Triad when I came to UNCG and have never left. I am proud to be working for a company that believes in supporting the local economy and community.” 

Neil can be reached at (336) 560-4406 or [email protected] 

About Carolina Digital Phone

Carolina Digital Phone is a pioneer of hosted phone services, and provides products that improve the capabilities of business, education and government telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones to automated call answering and routing solutions that work with existing landlines, smartphones or digital phone devices. Learn more at

Contact Information:

Nicky Smith, President/CEO
Carolina Digital Phone, Inc.
301 S Elm Street, Suite 601
Greensboro, North Carolina 27401
(336) 544-4000


Keywords:    remote worker, hosted pbx, cloud-based telephony, voip, business phone services, voip service providers

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